jbk3000's profile

New Poster


1 Message

Fri, Feb 19, 2021 2:00 PM

Texas outage

Will xfinity be providing credit for the prolonged outage. Still have outage after electricity restored. How does everyone get the credit? Will xfinity do the right thing and proactively apply this credit?



Official Employee


88 Messages

2 m ago

Thank you for reaching out and our team will be happy to look into applying a credit to your account for any interruption you may have experienced. We always want to do our best to make things right for our valuable customers! Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastDena” and click “Send a message."

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here