Rhohart54's profile

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Thu, Feb 18, 2021 3:00 PM

Texas Outage Credit

How can we apply to get a credit for our loss of Xfinity Usage during this storm in Texas? We lost services from 12/16-12/17. There was a link that people suggested but it does not appear to work anymore.



Official Employee


49 Messages

2 m ago

Welcome to our Xfinity forums, @Rhohart54! I appreciate you reaching out to us here for support with your recent service issues. Please send me a Private Message with your name and address so I can access your account and apply a credit for the down time. 


To send a private message, click my name " ComcastEmilyS", then click "send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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