JAKEWIMBERLEY's profile

New Poster

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1 Message

Saturday, February 20th, 2021 8:00 AM

Closed

Texas Outage Credit

Hello,

 

I was wondering how I can get the service outage credit for the Texas winter storm this week.

 

Thank you.

 

Jake

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Official Employee

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974 Messages

4 years ago

Hello, @JAKEWIMBERLEY, thank you for taking the time to reach out to us! I hope you and your loved ones are staying safe! I know how important it is to have a reliable connection! I am sorry you were not able to experience that reliability. 

 

To check if the account is eligible for a credit, please send us a private message with your full name and service address. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message".

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