New Poster


1 Message

Sat, Feb 20, 2021 8:00 AM

Texas Outage Credit



I was wondering how I can get the service outage credit for the Texas winter storm this week.


Thank you.





Official Employee


73 Messages

2 m ago

Hello, @JAKEWIMBERLEY, thank you for taking the time to reach out to us! I hope you and your loved ones are staying safe! I know how important it is to have a reliable connection! I am sorry you were not able to experience that reliability. 


To check if the account is eligible for a credit, please send us a private message with your full name and service address. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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