New Poster
•
1 Message
Texas Outage Credit
Hello,
I was wondering how I can get the service outage credit for the Texas winter storm this week.
Thank you.
Jake
New Poster
•
1 Message
Hello,
I was wondering how I can get the service outage credit for the Texas winter storm this week.
Thank you.
Jake
Responses
ComcastValerie
Official Employee
•
73 Messages
2 m ago
Hello, @JAKEWIMBERLEY, thank you for taking the time to reach out to us! I hope you and your loved ones are staying safe! I know how important it is to have a reliable connection! I am sorry you were not able to experience that reliability.
To check if the account is eligible for a credit, please send us a private message with your full name and service address. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message".
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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