1 Message
Terrible Service, [Edited] ASAP
Your customer service team [Edited: "Language"]. They kept having me repeat myself and then kept repeating themselves without answering my questions on my bill. I was told I was entering a new promo and would see a reduced bill after my last call. Unfortunately, today I was charged double what they quoted me. Over an hour on hold for no resolution and no representative response. Terrible service and I am active shopping alternatives now.
XfinityLinda
Official Employee
•
1.8K Messages
2 months ago
@ZACHARY_B Thank you for connecting with us here in our community about your billing concerns. You have reached the right team to assist with turning your experience around. If we may, please send us a Direct Message with your full name, address, and the details. We look forward to your reply.
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