Terrible customer service

user_4fox68 Hello! Thank you for reaching out to us here on our Community Forum. It's important to make the distinction that you are subscribed to a TV package that includes channels. You are billed based on the channels you have access to. If you find that you don't watch a lot of TV, there may be a better fit for you. We will need to access your account in regard to the billing concern you raised. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message