Visitor
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1 Message
Terrible customer service
In August, Xfinity withdrew $1800 from my card fraudulently. Had to cancel my card and file a fraud claim with my bank. Tried to update my payment information with Xfinity. I could not do that when in store to pay cash only to be met by rude Employees canceling my appointments. Customer service has no knowledge of anything to do with billing and cannot help in any way and have requested my bank account information. This has been going on for nine months. I recommend using any other Internet provider than Xfinity.
XfinityJohnG
Official Employee
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1.8K Messages
1 month ago
Thank you for reaching out here @user_3bl0bt. I would be happy to check on any billing issue or experience from here for you. Could you send me a direct message with the full name and complete address for that service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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