Visitor
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5 Messages
Terrible Customer Service
I have been transferred over 11 times now. I have been on the phone since 10:30 am as I have the code on my phone to prove it. Multiple ones actually after that one. It is now 1:52 pm EST and still have NOT gotten to the right person to fix the issue. This is madness. Overseas half the time and they are not trained. That’s unfair to them as well and the consumer. I am still on hold
XfinityEricB
Official Employee
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1.7K Messages
4 months ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_7b1a47
Visitor
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5 Messages
4 months ago
Now I’m adding to this and they want me to go to another rep and then he said if I do a self service option then they can help me. They want me to agree to a billing which is wrong. What since does this even make at all!!! I’m in Asia now and he says they don’t have the ability to make changes.
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