Visitor
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1 Message
Terrible Customer Service, Overcharged Bill, No Clear Escalation Path: Ticket # [Edited]
As you can see, you've told me one thing and then entirely done a different thing. You cannot put in official writing that my bill will be XYZ then charge me ABCHIGHERPRICE. I expect this 74.15 to be swiftly refunded to my account ending in [Edited: "Personal Information"] and nothing less. I was provided escalation ticket # [Edited: "Personal Information"]. This experience has been abysmal. [Image Removed: "Personal Information - Email Address"]
XfinityMatthew
Official Employee
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1.1K Messages
23 days ago
Hello @user_wb06yj We would be happy to check the status of the ECM ticket. Although the one provided seems long for the usual ticket numbers. If you could please send us a direct message with your full name and service address we can access the account and discuss any tickets attached to it.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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