Terrible customer loyalty department service

I have been a customer for 37 years and the treatment I received yesterday from your loyalty department is horrible.  I was trying to see if I could lower my bill.  The first representative told me he could and did.  Little did I know he changed my plan without my knowledge after I repeatedly questioned if we would be losing any channels. He stated no I am giving you more.

That evening I tried a channel and I no longer had it.  When I called the next day they informed me that the employee changed my plan from 185 channels down to 125 channels. Big difference. Lots of missing channels.

The next representative placed me back on the 185 channel package and lowered my bill by eliminating a box that I did not agree to eliminate.  When I tried my tv I had no service. Had to call again and ask what happened.  They told me they eliminated the box.  Now they added it back and my bill is higher because the original plan I had is no longer available.  Their employee changed my bill without my knowledge and I have to pay more money to have service.  Seems very wrong to me but not to the loyalty supervisor named May.

Buyer beware.  I will be leaving xfinity and going elsewhere.