JLM865's profile

New Poster

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1 Message

Sat, Oct 17, 2020 9:00 AM

Terminated and Owing a Bill explanation

How do you pay a nearly $500 bill after being promised to remain an employee for 60 days while allowed to apply to internal job, due to neglect on helping me ( a now terminated employee ) return to work, after proof of negative test results for COVID-19. 

I have made many attempts to change my plan and my account online would not let me save any changes. 
After 2 months of calling customer service, I have decided to voice my issue for the community to see if I am delusional, or showing  greed over employee / customer.

Responses

ComcastAmira

Official Employee

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2.3K Messages

7 m ago

Hello @JLM865, thanks for reaching out to our Digital Care Team through Forums. It's upsetting to hear you feel this way and we definitely want your concerns to be addressed. In regard to your account when you were an employee, you would have to reach out to the Courtesy Services Department through the Employee Self Service for assistance. 

 

If you have an account with us as a customer only, we would be more than happy to assist. Just to confirm, do you currently have an account with us as a customer only? 

I am an Official Comcast Employee.
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Regular Visitor

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5 Messages

7 m ago

I was aware I needed to reach to the courtesy service department, before the 60 days I was allowed to remain an employee. unfortunately, around 4 days after I was told I could remain an employee, since the comm tech training I was in I could not return to as I was awaiting my negative COVID-19 results, and attempted many times on Sedgeick to apply return to work date and informed HR  as well once results were available.

Seems miscommunication between Comcast and Sedgwick during the time I was off and again attempted to return to work with a date went unheard ( and never would save on Sedgwicks website, which I made aware to them) while looking for a internal job.

 

Un announced and against the offer I agreed to remain employed I received termination email, I have been routinely switched back to customer account currently yes.
(which I have applied to many in my region and not accepted)

Again

Expert

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25.5K Messages

7 m ago

@JLM865 @jlm8651 

As you are dealing with employee issues we cannot help you here.  This is for residential customers only.

 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

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5 Messages

6 m ago

How do you pay a nearly $500 bill after being promised to remain an employee for 60 days while allowed to apply to internal job, due to neglect on helping me ( a now terminated employee ) return to work, after proof of negative test results for COVID-19. 

I have made many attempts to change my plan and my account online would not let me save any changes. 
After 2 months of calling customer service, I have decided to voice my issue for the community to see if I am delusional,

Again

Expert

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25.5K Messages

6 m ago

You're still dealing with a issue that started as an employee.  We can't help with that issue.  You still need to deal with the Courtesy Services Department.

 

You need to respond to @ComcastAmira.

 

If you're having a separate issue that doesn't involve any lingering owed payment as an employee/former employee we may be able to help.  But if the two issues are entertwined, you'll need to take care of the past due payment while you were an employee and get that cleared up before we can address any customer only issues.  Taking care of the first part will help in taking care of the second part.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
ComcastChe

Official Employee

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6.1K Messages

6 m ago

Thanks for providing more clarity, @jlm8651. Because of your situation's unique circumstances, this is something that will need to be addressed by HR/Courtesy Services. Although you are no longer an employee, they're the only departments that will be able to help get this straightened out. We won't be able to make any adjustments or final decisions here on the forums. I apologize for the inconvenience and hope they can get this squared away as soon as possible. This thread will now be locked. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

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6.7K Messages

6 m ago

Hello jlm8651. For assistance with your account, being a former Employee account, you do need to take up your billing issue with our Courtesy Services team. Your HR representative may help you with the contact if you need. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Regular Visitor

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5 Messages

6 m ago

(Customer, Residential)
I am a customer for the record.

I have made many attempts to change my plan and my account online would not let me save any changes.
After 2 months of calling customer service, I have decided to voice my issue for the community to see if I am delusional,

Don't mark my post answered when it has not been answered. This is a a discussion for the community to see and relate or read. Don't mute your customers.


Using (or not using the my account) after many failed attempts trying to fix myself and over 13 documented phone calls and my account has not been changed. As a customer paying full price I should have ability to change my plan online and definitely in person ( over the phone)

So before this post gets marked answered to meet your merits let's have a discussion and I'll belive i should be the one who decoded is my issue has been resolved.. not answered.

Read before your rush through to someone else's post FYI.
This is being documented to show how customers are being silenced.


2ndly why must I pay for 100% of my internet download speed which shows at the ground block I only receive %80 of what i am paying for from headedend.

Had PHT ran many times over months and months.



I went to my moms and found her internet only has unexpected outages, daily. As a government employee working from home, can we focus on your customers... who's jobs depend on the dependability of internet.
3 techs have been there over the years and I find a two-way feeding ing a three way, feeding another 3 way and from their that loss of 14 dbmv is embarrassingly overlooked.



Official Employee

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2.4K Messages

6 m ago

Hello there, @jlm8651.

 

Since you are no longer an employee and now a customer, we can help look into your account and get you into a promotion that better suits your pricing needs. I can also help look into the internet troubles you have experiencing and do my best to help. Can you please private message me your full name and service address? 

 

 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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