Visitor
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2 Messages
Terminate Service
I filed a form over a week ago to terminate my Xfinity plan. I have moved and Xfinity isn't offered in my area. I have not heard anything, and now I have been charged for the month when I am not even using it. Xfinity has actually known that I moved weeks ago but it has been an endless process just to get them to cancel. I need some help cancelling the service, and to have a refund issued for this month.
EG
Expert
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117.8K Messages
3 years ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAngie
Official Employee
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2.6K Messages
3 years ago
@ben_t, We would be happy to assist you. Please send us a DM with your name and full address by doing the following:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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