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texasgrown82
1st Topic

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2 Messages

Monday, January 22nd, 2024 2:20 AM

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Term Agreements

I cannot figure out how to find term or contract agreements for my plans in my account. Is there an easy way to view this or someone that knows how to find this information? 

Question

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Updated 

1 year ago

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XfinityChelseaB

Official Employee

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1.8K Messages

1 year ago

Hello @texasgrown ,Thanks so much for taking a moment out of your day to leave a post on our community forum. You can find out more information at (Finding your legal agreements and contract in your account) Please let me know if you run into any issues along the way, we aree alwys happy to help.

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bellebaby1

Visitor

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4 Messages

1 year ago

How do I renew my term agreement?

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XfinityThomasC

Official Employee

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2.7K Messages

Hello, @bellebaby1 Our term agreements are a minimum-term contract with Xfinity that makes customers eligible for discounted pricing. They cannot be renewed if the promotion you received is no longer available. If you are leaving a promotional rate we would be happy to look at our other packages and offers to see if there is a better fit for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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bellebaby1

Visitor

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4 Messages

1 year ago

What is the best way to contact Xfinity to obtain current promotional pricing?

1

XfinityThomasC

Official Employee

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2.7K Messages

@bellebaby1 Could you please send our team a direct message with your full name and full address? To send a direct message: 

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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