Temporary Service Plan

I enrolled in a temporary service plan and paid the $50 to activate. Today however, the $50 payment is posted to my account but just as a regular one-time payment, the payment plan and monthly payment details are not reflected on my account, and service has been disconnected. It is impossible to connect with a live agent. Can anybody help me out? I have screenshots with receipts from the payment plan. I need it to be honored since payment was taken and service to be restored.

Responses

Accepted Solution

XfinityJohnG

Official Employee

•

1.7K Messages

5 months ago

Thank you for reaching out to us here @user_banana6. I would be happy to check on any payment arrangement set up from here for you. Could you send me a direct message with the full name and complete address for your service?

To send a direct message [private message]:

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

1

U

user_qw2mce

2 Messages

1 month ago

I enrolled in a temporary service plan and paid the $50 to activate. Today however, the $50 payment is posted to my account but just as a regular one-time payment, the payment plan and monthly payment details are not reflected on my account, and service has been disconnected. It is impossible to connect with a live agent. Can anybody help me out? I have screenshots with receipts from the payment plan. I need it to be honored since payment was taken and service to be restored.

2

0

XfinityBrianH

Official Employee

•

1.3K Messages

user_qw2mce Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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1 month ago

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user_7uil2u

Visitor

•

2 Messages

5 days ago

@user_banana6 I am currently going through the same exact thing! I have been calling or chatting everyday with several different people since last Thursday April 24th A WEEK AGO! No one can seem to fix this issue. Like you the flexible payment option showed up on my app, I went through the chat and selected the temporary service plan, it stated that $82 would be added to my monthly bill and I had to pay the $50 down payment. I spoke to corporate about this and I'm still waiting on a response back, and of course I will have to get in touch with someone again today because my services were disconnected again.

3

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XfinityAdrienne

Official Employee

•

1.3K Messages

Hey there, @user_7uil2u! Thank you so much for taking the time reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the temporary payment plans, it certainly is not what we want for our customers. I know it is very important to remain connected, and want to ensure what was promised. We would recommend reaching out through the Xfinity Assistant for assistance with the plans as they are the team that would handle any concerns regarding the details. Please let us know if you have any other questions/concerns, we are happy to help!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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5 days ago

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user_7uil2u

Visitor

•

2 Messages

Well that information you just gave is certainly incorrect as the corporate office had to open a Case as to why this is happening. I stated that I have been calling or chatting through XFINITY ASSISTANT since Thursday of last week. That is why I reached out to corporate.

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4 days ago

0

XfinityAdrienne

Official Employee

•

1.3K Messages

Thank you so much for sharing those details with us, @user_7uil2! We can certainly take a look into the details of the account with you directly. Can you please send us a DM to get started?

Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

4 days ago

0

Billing

user_banana6

Temporary Service Plan

XfinityJohnG

user_qw2mce

XfinityBrianH

user_7uil2u

XfinityAdrienne

user_7uil2u

XfinityAdrienne

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