Technician/Customer Service [Title Edited: "Personal Information"]

I’m so frustrated with Xfinity. I moved less than a month ago to my new apt. A representative told me that my past due balance for my old apartment was charged off, and that I could pay it off whenever I could and that it would not affect my new services at my new apartment. So I decided to get new service with Xfinity. 

They disconnected my internet a week after I moved in and told me I had to pay the past due balance. It was $168 I owed. They reconnected my services and less than a week I get a bill for the month on top of an additional $101 for the technician coming down. 

I had just paid off my past due balance and now they want me to pay another $166 to keep my service! I just moved and was not planning on paying over $300 just to secure my Xfinity services. I’ve never had Xfinity charge me $100 for a technician. I called and asked to speak with a supervisor, but the supervisor was not available. 

If I knew it was going to be this much trouble, I wouldn’t have bothered paying my past due balance and would have just gone with a whole other internet service. Not to mention when I activated my new services I asked about getting internet essentials, and the guy said he would put in a note in that I want internet essentials. Now that I’ve had about two weeks of service, they said I don’t qualify because technically I haven’t gone 90 without service. I had asked for it the day I started my new service! 

This company has just gone down hill over the years. I’ve always used xfinity and have had service issues, but decided to give them another shot, but if they don’t remove this &

technician fee, I’m canceling and getting different service. Xfinity is a scam!