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user_4aarg1
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Monday, March 16th, 2026 8:38 PM

Technician service fee dispute

I had two home visits from xfinity technician to fix internet issue. I have been charged for these two visits which i shouldn't have been since the issues were caused by outside wiring.

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2 days ago

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XfinityDilary

Official Employee

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3.1K Messages

2 days ago

 

Thank you for posting on our community forums for assistance, user_4aarg1. I'd be happy to review the charges with you. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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