Visitor
•
1 Message
Technician Recovery Fee
Recently had a tech come out and fix my internet that kept going out all month. Turned out to be a bad splitter at my apartment complex from 2016, the senior technician assured me there should be no charge for the visit as the problem wasn’t my own fault. Upon checking my upcoming charges there is a $100 fee listed for technician recovery. Needs to be removed asap
Accepted Solution
XfinityShawn
Official Employee
•
2.3K Messages
4 hours ago
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0