Visitor
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3 Messages
Technician fee
My modem kept going in and out and after several troubleshooting steps, I was told I needed a technician to come out. I was told that if it was something on Xfinity end, then I would not be charged a fee. Well, it was the line outside of the home that needed to be replaced. I still recieved a bill for $100 but the underground wire outside is out of my control. Why am I being charged for something I assumed was being routinely checked as I see workers at the box atleast once a year. What are they there doing? Shouldn't they check and ensure things are working properly with their wiring?
XfinityDilary
Official Employee
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2.4K Messages
10 hours ago
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user_5w15rf
Visitor
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7 Messages
9 hours ago
sometimes you can be charged $100 fee if you recently had a self install for service or equipment, which that is usually listed on the consent order, that if you cant complete the self installtion you agree that you will be charged the installation fee. Id would double check the confirmation email as that can occur if the recent self install was less than 30 days
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