Technician Fee

I originally wrote about a 400 word complaint, but the website failed. I don’t have the time to write a lengthy complaint again, so below will be a condensed summary.

I had a technician come out in January of this year to fix my internet connection after it went out and after I was on the phone with a Comcast representative for about 2 hours to address the issue. The tech replaced some bad wires and updated a piece of equipment that was so outdated according to him it was a wonder I got internet at all.

The next billing cycle I had a technician fee. I called and complained that the fee should not have been placed on my account. The fee was waived.

One of the many Comcast representatives I spoke to this year offered me a new WIFI box. I accepted.

I tried to set the WIFI box up, but after about 3 hours between two different representatives toward the beginning of February, it became clear that a technician would need to come. An appointment was made, but a technician never showed up.

Yesterday I noticed another technician fee on my account. I called and complained again. I was told that as I already had a fee waived, I could not waive this one. After a lot of back and forth, it became and clear the other fee was concerning the appoint Comcast missed. Once the representative looked at the notes, she verified not one came to my house. She then gave me $50.00 toward the fee and her manager gave me $50.00 toward the fee.

I didn’t appreciate the round about way to address either fee. The first fee shouldn’t have been “waived” because that implies it was supposed to be there. The 2nd fee should not have been there either.

I am still having internet issues since getting the new box. I am hesitant to have another technician come out because I don’t have the time or energy to explain to someone why I shouldn’t have been charged a technician fee.

I am considering dropping Comcast altogether if this issue isn’t addressed immediately.

How will you, Comcast, address this issue?