Technician Fee Charged In Error
I've been having ongoing wifi connectivity issues for the past year and recently (on 7/10/21) had a tech come for another in-home visit. Thankfully, he inspected my modem (the last tech did not) and told me that I had the wrong one which is why my service had been so horrible. He replaced it and I have not had any wifi issues since.
On my most recent bill, I noticed that I am being charged a $100 in-house service fee. The reason for my horrible wifi service was due to the equipment Xfinity issued to me and not through any fault of my own. I even purchased a more expensive, higher speed internet plan, per an Xfinity phone rep's suggestion. I would like this fee waived considering the circumstances.