Visitor
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2 Messages
Technician charge
I recently bought a new house and set up new wifi. I was told in the store the technician fee would apply for a technician coming out to help me set up to an existing line ( like a self install would) but if they had to run a new line the $100 fee would be waived. My technician couldn't tie into the existing line and had to run a new line into my house but I still see the technician fee on my upcoming bill?
XfinityDena
Official Employee
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4.3K Messages
2 hours ago
@user_8xjgve
When you are setting up services you do agree to the following: I chose the self-installation option with the Getting Started kit. I agree that if an Xfinity technician is required to complete the installation, I will be charged a Professional Installation fee of $100. This $100.00 installation fee is necessary as it covers the cost of any repairs, replacements, and reconfiguration of the wiring to and within your home during the appointment. We are unable to waive this fee as it is already automatically charged with the first visit.
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