Visitor
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1 Message
Technician Charge when there was an outage
Hello- we had an outage in October. Xfinity sent out a technician and did not tell us they would charge us $100. When we saw it on our bill in November, we called and the agent said they would credit it back. We still have not seen it, so I called today and the agent said it was denied. I am very dissatisfied at the level of service, not to mention the number of outages we have experienced. I would like the $100 credited back as soon as possible. Thank you. Kendra [Edited: "Personal Information"]
XfinityRichard
Official Employee
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2.7K Messages
3 days ago
Hi there, @user_ws5s1z ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that you have not been credited and also for the service interruptions that have been impacting your service. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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