1 Message
Technician Bill
Had a tech come out and determine that the outside wiring to the box in my alley was faulty. He did not do any inside wiring whatsoever and I have been charged the $100 tech fee. I would like this to be waived as this does not fall under the applicable tech fee parameters.
XfinityAlfonso
Official Employee
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1.2K Messages
17 days ago
Hello HubbzZ we'd love to assist with these account questions. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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XfinityRichard
Official Employee
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1.4K Messages
17 days ago
It was a pleasure, @HubbzZ working with you in private tonight and getting you taken care of. Please don't hesitate to reach back out if you have any further questions or concerns, we'll always be here to assist you.-Richard
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