y_trudy1 Hello! Thank you for reaching out to us here on our Community Forum. Great question! Yes, any time we send a technician to the home, you may be charged the $100 visit fee. However, we would love to know more about the specific issue you are having to see if we can get it fixed without even having to send a technician out. Can you elaborate on what you're experiencing a bit more?
XfinityBenjaminM
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