1 Message
Tech visit scam
What’s going on I had a tech come out to put internet into my home. The tech didn’t have the right equipment with him in the first place so I had to get another tech visit he said I wouldn’t be charged. I got charged for the 2nd visit and it’s coming up on my next payment I’m dissatisfied with your honesty. Called customer service they weren’t that friendly about it he had a tone with me the whole time said that they were pending my refund in a credit or prepaid card I want my refund in my original payment method im disappointed.
XfinityJustinC
Official Employee
•
1.1K Messages
2 months ago
Hello, @user_kqw57m thank you for taking time to create a post on Xfinity Fourms. You've contacted the right place in regard to your billing concern, with us not being able to complete the installation of equipment on the first visit you shouldn't have been billed for the second. I can help get that charge reversed, and want to see if this will be updated before the next payment is due.
Since I will need to gather some information to locate your account, and we don't want that in our public conversation. When you have time, please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
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