Visitor
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1 Message
Tech Support Lost My New Customer Pricing!
Last month I started having intemittent connectivity issues with my internet service using an xFi gateway. As part of the troubleshooting steps, I worked with an agent to use my old cable modem from my previous home into service. That one couldn't even establish a connection so we went back to the xFi gateway and they dispatched a technician. The tech did some line work outside and now my connection is reliable. But that's where the good news ends.
By swapping in my own cable mode, the agent removed by original pricing which locked in my pricing for two year with cost of the gateway included and no usage caps. Now I'm paying more for less. The agent said there was nothing he could do since that deal was only for new customers and I should check back in a month or two.
This is a problem caused by xfinity. Who do I need to talk with to get my original plan reinstated?
EG
Expert
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110.8K Messages
2 years ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKei
Official Employee
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1.6K Messages
2 years ago
This is a great question! Thanks for bringing your concerns to our community! We are so grateful for the update! Happy to know your service issues have been resolved. I can definitely review your account to see our current available options we have with lowering your bill. Can you please DM me your first and last name along with your full service address so that I can assist you further?
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