tech fee

@user_49hrbg Hello, and thanks for sharing what happened here on our Xfinity Community Forums. I can understand why you're frustrated. Based on what you've described, it sounds like the original issue involved receiving the wrong equipment and then needing a technician visit to resolve problems with the modem and outside wiring. I can certainly take a closer look at the charges and review the notes on the account to better understand why the technician fee was applied. To get started, please send us a Direct Message with your full name and service address. Once I have that information, I'll be happy to review the account, the technician visit, and any related orders to see what happened and what options may be available. I know you've already spent a lot of time trying to get this resolved, and I'll do my best to help.

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum

@user_49hrbg Thanks for allowing us to help with your charge concern. I'm glad we were able to adjust the fee as a one-time courtesy. You will see the adjustment on your next statement online or through our Xfinity App. If you need anything else, don't hesitate to create a new public submission. Have a great rest of your night.