1 Message
Tech fee not waived
Me and my gf live in low income housing and have the internet essentials pack. We were told by a lady over the phone that when they sent a tech they would waive the fee. I am assuming she never put a note or anything down. Now when I try to talk to a representative about it and try to figure out what to do they refuse to help at all and just insist the charge is there. We chose Xfinity bc you all were supposed to be helpful to those in low income. This whole experience makes it seem otherwise. What we were told is not being done at all. Instead they are trying to have us pay an installation fee that's almost 2/3 of what we pay as rent. If we had money to spend like that we wouldn't be having to use internet essentials and we wouldn't be in low income.
XfinityEricB
Official Employee
•
2.1K Messages
2 years ago
Hello @user_8f0118, and thank you for reaching out to us for assistance with the install charge. I would be happy to review the account, and work to getting you the help you need. You have come to the right place for assistance!
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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