Tech fee? Cut cable lines outside the house

I went to re-start internet and cable service for my mom. I had service in the home in 2017 before I was stationed overseas. My mom didn't want to keep it so I disconnected the services. My Aunt moved in in 2022 and started services. When she moved out she stopped the services, which were confirmed at the store. I'm thinking everything is good so I get the self installation kit only to realize none of the cable/Internet ports are working. I take pictures of the modem connected correctly. Something said check outside, all of the cable lines are cut on the outside. I take pictures because why is Xfinity forcing people to pay a tech fee when it shouldn't have been. If I was able to attach pictures so you can see this has nothing to do with trucks snapping the cable lines, they were literally cut at the walls of my house outside.