Talking to a live person

@XfinityElizabethA​ I have not had service since Jan 4th.  I work from home and lost two days of work due to the outage. I don’t get paid if I don’t work.  I was told to chat back after my service was back up to discuss getting a credit.  It’s impossible to get anyone on the phone or chat.  I would like some sort of compensation for this hardship

@XfinityElizabethA​ I need to talk with live agent about not being placed on services hold on May 12 2023

Hi there, @irish1919. Thank you for reaching out to us via our Forums. Please keep in mind that for future reference that posting comments that are not on topic with the main post violate the community guidelines found here https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c?linkId=165746661 . We can definitely assist you.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a direct message:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Hi @user_c180f8, sorry to hear you've been trying for hours! We would be glad to help out here if you'd like, but if you would prefer to speak to someone via the phone, you can call 1-800-XFINITY. Just be aware that the automated system will try to resolve any issue first. You can even schedule a call back to make it easier! 

If you happen to need it, we also have a number of other ways to reach out. It can be helpful to know that the Xfinity Assistant, 1-800-XFINITY, and Chat platforms are more or less instant response. Twitter, Facebook, Reddit and Forums are not, but do allow for community engagement and for our team to do research, if needed.

I see that @user_b0f9ca mentioned credits for an interruption, and we have started a new credit process to make things very easy for our customers, so you no longer need to chat or call in to get the credits applied!

• Once the interruption is over, please log onto the Xfinity Status Center using this link: https://www.xfinity.com/support/status/.
• Click the link, "Tell us more about your experience." (this link will be at the bottom left)
• A form will launch to determine eligibility for the credit. Just provide details about your experience during the interruption, including the date and service impacted. Once you have reviewed and submitted the form, a notification will pop up letting you know the credit was applied.

This link also has the steps, if needed: https://www.xfinity.com/support/articles/check-service-outage?linkId=172638188#:~:text=get%20more%20details.-,Outage%20Credits,-If%20you%20were