Visitor
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1 Message
Talking to a live person
I need to speak to a live person about outage but once the automated system see an outage in my area I get lost in voice prompt hell and cannot speak to a live person to receive a credit to my account.
Visitor
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1 Message
I need to speak to a live person about outage but once the automated system see an outage in my area I get lost in voice prompt hell and cannot speak to a live person to receive a credit to my account.
CCMarcella
Official Employee
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352 Messages
3 years ago
Hi there! This is definitely not the kind of experience we want our customers to have with us. We'll check on this right away and will do the best possible for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
-Click "Sign In" if necessary
-Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
-Click the "New message" (pencil and paper) icon
-The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it. Thank you.
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user_d2db9e
Visitor
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2 Messages
3 years ago
I have not had internet since 9/27. Coukdnt get to a live person because of an outage in my area. "i" was the outage. Finally called fro. My office phone where they couldnt track and got a person to make a ticket. We got someone to come out and look at our line last weekend. Connected the line from the pole that Xfinity failed to connect but still no service. Tech stated needed to send someone for underground wiring connection. Still no tech. However Xfinity didnt forget to autodraft my payment. I just paid for not having internet since 9/27 quth no idea when I will get it back.
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