Visitor
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1 Message
Talk to agent about price increase
I'd like to speak to an agent about the recently increased cost of Xfinity billing following a promotion ending on my account. While I used to be able to manage these bills, I'm struggling with the higher cost and may need to look elsewhere for service. Could someone assist with taking a look at any possible deductions that could be taken off my monthly bill? I'd really rather stay with Xfinity if it could be reasonable again.
XfinityJamesC
Official Employee
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2.9K Messages
18 hours ago
Greetings, @user_9etucp! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about finding a new promotion. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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XfinityDilary
Official Employee
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3.4K Messages
14 hours ago
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