Hi there, @user_4dryyl I'm very sorry for the trouble you are having trying to get in touch with customer service, I know how frustrating it is not being able to reach a customer service agent for assistance. I'll be more than happy to assist you with any questions or concerns you have.-Richard
Greetings, user_51v805! We are here and happy to assist you with any concerns. How may we help?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello, elyseg! Thank you for joining the forum community. I know I'd be reaching out too if I received late payment notices while autopay was enabled. As a quick reminder, you can set up, edit, and check your automatic monthly payments online via my account. For Xfinity Mobile automatic payments you must access it via Xfinity Mobile at
change payment options. Our team can help too! Are you using a credit/debit card, or bank account for autopay? Can you double-check your email on file for your account for more information about your payments? Did any informative emails come in that further elaborate on what happened?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
i told the robot that i had a down cable wire that was hot in my yard and wham live agent. So thier robot is programmed to just basically waste your time excellent customer service. But will pick up for anything they could get sued for typical corporation. I do have hot wire in my yard from when they fixed it in the winter and never came back now my lawn guy has to dodge it every week.
XfinityRichard
Official Employee
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2.1K Messages
4 months ago
Hi there, @user_4dryyl I'm very sorry for the trouble you are having trying to get in touch with customer service, I know how frustrating it is not being able to reach a customer service agent for assistance. I'll be more than happy to assist you with any questions or concerns you have.-Richard
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user_51v805
1 Message
3 months ago
i need to actually TALK to someone !!!!!!
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elyseg
Visitor
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2 Messages
3 months ago
I have autopay but am being told my payment is late. Why and How can this be? I'd truly like to talk to a PERSON!!!!!
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user_3bg15g
Visitor
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1 Message
2 months ago
i told the robot that i had a down cable wire that was hot in my yard and wham live agent. So thier robot is programmed to just basically waste your time excellent customer service. But will pick up for anything they could get sued for typical corporation. I do have hot wire in my yard from when they fixed it in the winter and never came back now my lawn guy has to dodge it every week.
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