Hi there, @user_4dryyl I'm very sorry for the trouble you are having trying to get in touch with customer service, I know how frustrating it is not being able to reach a customer service agent for assistance. I'll be more than happy to assist you with any questions or concerns you have.-Richard
Greetings, user_51v805! We are here and happy to assist you with any concerns. How may we help?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello, elyseg! Thank you for joining the forum community. I know I'd be reaching out too if I received late payment notices while autopay was enabled. As a quick reminder, you can set up, edit, and check your automatic monthly payments online via my account. For Xfinity Mobile automatic payments you must access it via Xfinity Mobile at
change payment options. Our team can help too! Are you using a credit/debit card, or bank account for autopay? Can you double-check your email on file for your account for more information about your payments? Did any informative emails come in that further elaborate on what happened?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityRichard
Official Employee
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1.8K Messages
1 month ago
Hi there, @user_4dryyl I'm very sorry for the trouble you are having trying to get in touch with customer service, I know how frustrating it is not being able to reach a customer service agent for assistance. I'll be more than happy to assist you with any questions or concerns you have.-Richard
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user_51v805
1 Message
24 days ago
i need to actually TALK to someone !!!!!!
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elyseg
Visitor
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2 Messages
12 days ago
I have autopay but am being told my payment is late. Why and How can this be? I'd truly like to talk to a PERSON!!!!!
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