Hi there, @user_4dryyl I'm very sorry for the trouble you are having trying to get in touch with customer service, I know how frustrating it is not being able to reach a customer service agent for assistance. I'll be more than happy to assist you with any questions or concerns you have.-Richard
Hello and welcome to Comcast @user_xernl1. We appreciate you reaching out to us today regarding the extra fee on your bill. We understand that dealing with additional charges can be frustrating, and we apologize for any inconvenience you’ve experienced. Our dedicated team of Billing specialist is here to assist you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
Let me know if you have any questions.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Greetings, user_51v805! We are here and happy to assist you with any concerns. How may we help?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityRichard
Official Employee
•
1.7K Messages
24 days ago
Hi there, @user_4dryyl I'm very sorry for the trouble you are having trying to get in touch with customer service, I know how frustrating it is not being able to reach a customer service agent for assistance. I'll be more than happy to assist you with any questions or concerns you have.-Richard
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user_51v805
1 Message
4 days ago
i need to actually TALK to someone !!!!!!
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