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user_znwjg9
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24 Messages

Tuesday, June 25th, 2024 4:44 PM

Talk to a person

My bill is wrong. How do I get in touch with someone to deal with it. I don't want the [Edit: Inflammatory] bot, I need to talk to a human. The bot refuses to connect me to a person. If there is a phone number, I can't find it.

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4 months ago

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user_7qb98x

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4 months ago

Same problem and this is absolutely ridiculous. It is not acceptable for a company to have their customers who they need. Otherwise they would not be a company have to struggle to get a hold of somebody.

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XfinityAlfonso

Official Employee

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1.2K Messages

Hello user_7qb98x we understand the frustrations with getting a hold of support, and we've made several avenues, so you can reach us practically anytime. 

 

Phone: 1-800-XFINITY(934-6489)

 

Xfinity Assistant at xfinity.com

 

Facebook and Twitter @XfinintySupport

 

r/Comcast_Xfinity on Reddit

 

We are of course available here via our Xfinity Forums to answer any questions or concerns. 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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user_znwjg9

24 Messages

@user_7qb98x​

Indeed. It seems that sometimes the bot will connect you to a person and sometimes it will stonewall. I suspect that they just don't have enough agents so sometimes they are overwhelmed. If so, the bot should say so and suggest a better time to get help. Even better would be to hire enough people.

I see that they edited my post and inserted the word "inflammatory". That disparages me  by suggesting I used an obscenity or some such. I doubt I used anything stronger than "stupid" or "idiotic", both of which are true regarding the bot. Maybe they are concerned I would hurt the bot's feelings? Ridiculous.

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4 months ago

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XfinityDilary

Official Employee

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1.8K Messages

 

user_znwjg9 I'm sorry to hear your issue has not been resolved. We'd like to help with your billing concern. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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