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Monday, January 1st, 2024 9:02 PM

Closed

Switching to internet essentials plus covered by ACP

I recently was approved for the ACP benefit and was wondering how I could switch to internet essentials plus without needing to be billed the $30 for the first month.

Retired Employee

 • 

1.5K Messages

1 year ago

Hello @user_qmxgqr, thank you for taking the time to reach out on social media. You've reached the right department, and I'd be happy to check into this for you.

 

 

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

2 Messages

@XfinityKrista​ I have messaged the support

Retired Employee

 • 

1.5K Messages

:) We look forward to working with you today. 

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