Visitor

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1 Message

Tuesday, February 10th, 2026 6:50 PM

Switching internet plan

Looking to switch to the 5yr/$50 gig internet plan. Need to contact support.

Oldest First
Selected Oldest First

Official Employee

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1.7K Messages

6 hours ago

Hey there, @robertdmc! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand wanting to ensure that you have the best rate available for the services you enjoy within the home. We can certainly go over available options. Can you please send us a DM to get started?

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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