Visitor
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1 Message
Switching address
I am moving into a different unit but within the same apartment complex... I would like to know if I am able to setup my internet there and just change my billing address? When I first got the modem I was able to set it up instantly. I want to do the same thing again and I am unable to get a hold of anyone for live agent
XfinityMatthew
Official Employee
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702 Messages
2 days ago
Hello @faizan_76 We appreciate you wanting to continue with us at the new unit. We can help set up a transfer to link everything together. We just need to check the new unit to see if it is plug and play ready like your other unit was. Please send us a direct message with your full name and the service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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