Visitor
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2 Messages
Switch to Xfinity Mobile - Horrible Need Help
I’m at a loss of what to do and how to contact to escalate the issue of mobile services. The in person store has been absolutely horrific with employees incapable of offering support or help and stating managers are not available for more guidance. I have called the mobile service line more than 6+ times and even had to redo a port on a line. The line still does not show up on our billing and is somehow lost somewhere but the service remains in tact? How is that possible. Looking for this issue to be remedied immediately and further escalation to the FCC. Any guidance is better than what I’ve received thus far after 3wks
XfinityBradM
Official Employee
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1.6K Messages
4 hours ago
@user_acciut Our team would love the opportunity to resolve this port-in issue with you. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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