Visitor
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1 Message
switch to NOW internet service
Need to switch to the NOW internet service. Over 10 year customer. Don't want to cancel and then have to sign back up.
Visitor
•
1 Message
Need to switch to the NOW internet service. Over 10 year customer. Don't want to cancel and then have to sign back up.
XfinityJoe
Official Employee
•
1.5K Messages
2 hours ago
Thanks for reaching out @user_cyjk9s Thank you for reaching out and sharing your interest in our pricing options. To be transparent, new customer pricing is not available for customers with existing accounts. This includes canceling an active account and opening a new one, as that would be a violation of our policy.
Customers generally must wait 90 days after closing an account to be considered a new customer for Xfinity Residential services (internet, TV, voice) and qualify for introductory promotions. That said, we deeply appreciate your loyalty, and we'd be happy to review your account with you. If you want to take a look at your account with us, please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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