1 Message
Switch to just internet.
My bill is extremely high for NO reason. I don't use the phone and just want to switch to just wifi.
1 Message
My bill is extremely high for NO reason. I don't use the phone and just want to switch to just wifi.
XfinityBradM
Official Employee
•
655 Messages
3 months ago
@user_ox1y2a It can be frustrating when your bill changes unexpectedly, I will pull up your account so we can review the charges together and look at options to switch things up. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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