Suspension with no delinquency and before payment

We apologize for the experience. We can definitely take a look at what happened. If there was a payment arrangement, the past due balance may have changed. However if the account was not past due and has been disconnected it may have been in error and we will be happy to get it restarted ASAP for you. May I please ask that you send us a direct message with your full name and service address? 

To send a direct message: 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it