Suspended

My internet just turned off due to not having paid my past due bill today. I had my past due balance and next balance scheduled for payments in 2 days when pay day comes around(paid once at the end of the month). I was wondering if there was a way to get my internet restarted or if I am just [Edited: "Language"] until I pay. I have also tried to get my bill lowered multiple times and everytime I do, the website says it’s good to go and then my bill and plan doesn’t change.
I have tried to use the ai agent thing to get in contact with a real human but well that never works for me.

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XfinityAlyssaA

Official Employee

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2.6K Messages

19 hours ago

Good evening @user_w41i5s, and thank you for reaching out on our community forums—we appreciate your time!

I understand you mentioned that your service has been shut off, and I’m sorry to hear about that. Have you had a chance to try setting up a payment arrangement to see if your service can be restored that way? You can review eligibility and set one up by following the steps here: https://www.xfinity.com/support/articles/set-up-payment-arrangement.

Please note that if you’ve had a broken payment arrangement within the last 12 months, you may not be eligible to set up a new one.

I also see that you’re interested in lowering your monthly bill. If you’d like, we’d be happy to review any promotions or options you may be eligible for to help reduce your costs.

Just let us know how you’d like to proceed, and we’re glad to assist.

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user_w41i5s

Visitor

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3 Messages

19 hours ago

Good evening,

I have a payment arrangement set for April 28th. Though for some reason it also says the payment is scheduled for April 29th. I had the same issue before a few years ago we’re the account was suspended but when I talked to a live agent they said there was a issue with the system but I don’t know.

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XfinityAlyssaA

Official Employee

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2.6K Messages

Thank you for letting us know that you thought you had an arrangement set up already @user_w41i5s.

We’d be happy to review your account further to confirm whether a payment arrangement is currently in place and to go over options to help lower your bill and repackage to Internet only.

To get started, please send us a Direct Message with your full name and the service address associated with the account. Once we have that information, we’ll be glad to take a closer look and assist you further.

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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19 hours ago

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user_w41i5s

Visitor

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3 Messages

19 hours ago

For the bill decrease, I have gone through the change plan avenue about 5 times and talked to a live agent two times to remove my tv plan since I haven’t used my Xfinity tv in about 9 months but they haven’t done anything. I have wanted to change it because I don’t like my $260 bill and wanted to lower it to just my internet bill.

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user_w41i5s

Suspended

XfinityAlyssaA

user_w41i5s

XfinityAlyssaA

user_w41i5s

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