Visitor
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1 Message
Suspended
I did make a payment arrangements for my past due balance and my internet was suspended after it told me it wouldnt be. I called in and they stated that they are experiencing technical difficulties and my account isnt suspended but it states that is suspended when I pull up my account.
XfinityJustinC
Official Employee
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1.9K Messages
11 hours ago
Hello, @user_ru2b0u thank you for reaching out over Xfinity Forums. From experience, I've seen it typically restores service within 30 minutes of the payment arrangement and can take up 2 hours usually on the long time frame. Working from home myself I understand the importance of having your home network up and running. When did you set up the payment arrangement?
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