Visitor
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1 Message
Suspended services due to non payment
I have been a customer since 2018. I made a payment arrangement for June 21 2021. Unfortunately I could not make that payment due to other circumstances that was out of my control. I chatted with a xfinity associate to see if I could possibly get another extention which they have did in the past. I was then told that due to me not full filling the past one I was no longer eligible. I said ok would I at least talk to someone about breaking up my balance and sitting them up over a certain amount of mouths so i can get this paid off. So they kindly give me the number and i called. I called only to be let down again. I have had payment arrangements in the past that i had not full filled and they always worked with me. I know a bunch of my charges are reconnect fees and late fees. I know i have had a hard time paying my bill but I am trying to work with you guys to settle my balance. My children are about to go to school and I don't know what to do? I had been sick lately and with this covid I haven't worked as much. Can you guys please break up my bill so we can get my services restored. Thanks
XfinityGabby
Official Employee
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1.5K Messages
4 years ago
Hello @user_a740e7. Thanks for taking the time to reach out to us through Forums. We know times are tough and how difficult it can be to be on top of payments, especially with the difficulties we've all faced with the pandemic.
We do offer a payment arrangement which you took advantage of, however, unfortunately if you fail to make the payment you are no longer eligible for another extension. There are requirements for the repayment plan, but we can certainly take a closer look and see what we can do to help. Please send a Direct Message with your full name and address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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blwilliams001
Visitor
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1 Message
3 years ago
I am facing this same issue now. I did an online chat and was told I can change the date with no issues. My service was suspended the next day. I called as well and was disappointed to find out no other extensions were available. I only need 5 additional days. I have been a customer since 2014.
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