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user_buspgg
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Visitor

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4 Messages

Monday, April 6th, 2026 9:52 PM

Suspended service and no way to pay bill

My internet service was just suspended. When I try to go online to pay the balance it pulls up my old address instead of my current one and it won’t switch back to the new one at all. So I can’t pay the balance. When I call it won’t pull up my current address either so I have no way to pay this bill. And I need the old address removed from my account which Xfinity claim to have done before 

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12 hours ago

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XfinityDilary

Official Employee

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3.2K Messages

12 hours ago

 

Thank you for posting on our community forums, user_buspgg. I'm sorry to hear about the account access and inability to make the payment. This is not the experience we would like you to have. I'd like to help turn this around. Have you tried linking the new address to your Xfinity ID? For more information on this process, you can visit us HERE. Once you link the new account/address to your ID and make it the default account, you should be able to remove the old account following the same process. 

 

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