Suspended Furlough Emp

How can I send a direct message? The option does not appear for me. 11/1 a rep made arrangements on my account due to being a furloughed federal employee. Yet this morning 11/2 my service was interrupted. Please help

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XfinityChristy

Official Employee

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2.5K Messages

1 day ago

user_lhair3 Thanks for reaching out via our Xfinity Community Forums. I would be happy to check in to the status of your account. To get started please use the directions below to send a direct message with your full name and address.

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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user_lhair3

Suspended Furlough Emp

XfinityChristy

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