Surprise! Charged $100 for technician visit without being notified before visit.

An Xfinity technician came to my apartment and addressed a problem with my network around May 2023. The technician did a great job and at the time I was satisfied!

However, my next bill contained a $100 charge for the technician visit that I was not made aware of at any point. When scheduling the visit I was never told there might be a charge. The technician himself never told me there would be a charge. After the visit I never received any notification that I would be charged over email or otherwise. Nonetheless there was a $100 charge on my bill.

Naturally I talked with support and informed them I was never told there would be a charge for the technician visit. They simply said it was a "valid charge" and there was nothing they could do. Has anyone else experienced this? I've talked with three separate Xfinity support personnel and they have either put me on an indefinite hold, hung up on me, or simply told me it was a "valid charge".

I have since changed internet providers because of this extraordinarily frustrating situation. Nonetheless I figured I'd post in case someone else runs into this situation and can't figure out what to do. As far as I can tell there is no solution. The only thing you can do is change internet providers.

Good luck out there!