Visitor
•
1 Message
Supposed to recieve credit but sent to collections
Canceled service in August 2025. Was to recieve a credit after spending a half hour on the phone with Xfinity. Instead I'm notified today that the amount was put on my credit report as collections. Can someone please listen to the half hour phone call on August 20, 2025? This needs to be removed from my credit report.
EG
Expert
•
115.5K Messages
2 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityJamesC
Official Employee
•
2.7K Messages
2 hours ago
Greetings, @user_hya95u! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your account balance. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
0
0