Visitor

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1 Message

Wednesday, August 12th, 2026 6:07 PM

Support

add a secondary name to the Bill-To mailing address for proof of residency.

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Official Employee

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2.3K Messages

51 minutes ago

THEECHRISV thank you for using the Xfinity Community Forums. We can definitely assist you with getting an additional name added on to the bill. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.
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