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Saturday, February 22nd, 2025 2:22 PM

Support

I don’t have Xfinity anymore and I keep getting billed for my old account ending in 1708. 

Official Employee

 • 

1.4K Messages

2 months ago

user_orojvt thank you for using the Community Forums page to reach out today, I understand that you no longer have service with us, and you have been billed again. Let's get a better understanding of what is going on with your billing concerns together. Can you provide me your full name and complete service address in a direct message to get started?

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

 

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